Job Vacancy

Job Summary

We are looking for a passionate Business Analyst with advanced knowledge in Excel. The successful candidate will turn data into information, information into insight and insight into business decisions. The Business Analyst will be responsible for conducting full lifecycle analysis on our FINTECH and traditional products to provide ongoing reports. The Business Analyst will monitor performance and quality control plans to identify areas that needs improvement.

Tasks and Duties

• Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworks
• Identify trends and opportunities for growth through analysis of complex data sets
• Evaluate organizational methods and provide source-to-target mappings and information-model specification documents for data sets
• Create best-practice reports based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data
• Train and develop subordinate and other assigned personnel in data mining, modeling and analysis, and advance MS Excel skills
• Coordinate the functions of DIRECT’s Consumer and Alternative Credit Unit to achieve the desired results that will be set from time to time
• Produce timely reports in the format and time lines agreed on

Minimum Requirements & Qualification

• Bachelor’s degree in Mathematics, Computer Science, Economics, Accounting, or Statistics
• 3+ years’ experience mining data as a data analyst

Skills & Competencies

• Proven analytic skills, including mining, evaluation, analysis, and visualization
• Technical writing experience in relevant areas, including queries, reports, and presentations
• Strong SQL or Excel skills with the ability to learn other analytic tools

Job Summary

The Relationship Manager shall be responsible for acquiring, developing and maintaining customer relationships of high-net-worth customers through the provision of quality and professional service directed to their financial and investment needs. He/She shall also be responsible for long term deposit mobilization and loan disbursements; and manage the relationship to mine more business and revenue from the customers in accordance with the company policy and procedures.

Tasks and Duties

Sales Performance

• Conduct regular customer profile analysis and identify cross-selling opportunities, and conduct sales presentation
• Actively participate in marketing and promotional programs to acquire new business
• Solicit referrals from existing customers or other staff
• Market the banks products and services by cross selling them to existing and potential customers
• Generate new business lines and new customers to achieve defined sales targets
• Monitor the SME portfolio to ensure that Portfolio at risk (PAR) and Non-Performing loans) NPLs are kept within the acceptable limits
• Deliver sales and revenue targets

Service Delivery

• Participate in customer activities and retention programs to maximize customer loyalty
• Provide professional advice on financial products to our customers
• Develop need-based financial plans for individual customers
• Performing a proactive liaison role between customers and back office service and credit functions within the company
• Build an information database on existing high end customers to support relationship and cross-selling efforts
• Proactively manage the customer experience by staying in touch with the customer, resolve customer queries and process requests to ensure good turnaround time

Compliance

• Manage operational risk, including identification, assessment, mitigation and controls
• Enforce established sales procedures to prevent miss-selling
• Observe internal control procedures and regulatory requirements, and report suspicious activity e.g. KYC, AML and/or any fraud detection
• Prepare daily, weekly and monthly basis, reports for loan recoveries, sales and new ccounts opened

Minimum Requirements & Qualification

• BSc/BA degree in Banking, Finance, Accounting or any business related course.
• A certificate from the Banking college will be an added advantage.
• A minimum of 2 years’ experience in portfolio / relationship management
• Proven knowledge in Customer Relations Management.
• A demonstrated ability to market and/or sell banking s products to high earning customers
• Time-management and organizational skills to manage a variety of tasks and meet deadlines

Job Summary

The Relationship Officer shall be responsible for acquiring, developing and maintaining customer relationships of high-net-worth customers through the provision of quality and professional service directed to their financial and investment needs. He/She shall also be responsible for long term deposit mobilization and loan disbursements; and manage the relationship to mine more business and revenue from the customers in accordance with the company policy and procedures.

Tasks and Duties

• Conduct regular customer profile analysis and identify cross-selling opportunities, and conduct sales presentation
• Actively participate in marketing and promotional programs to acquire new business
• Solicit referrals from existing customers or other staff
• Market the banks products and services by cross selling them to existing and potential customers.
• Generate new business lines and new customers to achieve defined sales targets.
• Monitor the SME portfolio to ensure that Portfolio at risk (PAR) and Non-Performing loans) NPLs are kept within the acceptable limits
• Deliver sales and revenue targets
• Participate in customer activities and retention programs to maximize customer loyalty
• Provide professional advice on financial products to our customers
• Develop need-based financial plans for individual customers
• Performing a proactive liaison role between customers and back office service and credit functions within the company.
• Build an information database on existing high end customers to support relationship and cross-selling efforts
• Proactively manage the customer experience by staying in touch with the customer, resolve customer queries and process requests to ensure good turnaround time.
• Manage operational risk, including identification, assessment, mitigation and controls
• Enforce established sales procedures to prevent miss-selling

Minimum Requirements & Qualification

• BSc/BA degree in Banking, Finance, Accounting or any business related course.
• A certificate from the Banking college will be an added advantage.
• A minimum of 2 years’ experience in portfolio / relationship management
• Proven knowledge in Customer Relations Management.
• A demonstrated ability to market and/or sell banking s products to high earning customers
• Time-management and organizational skills to manage a variety of tasks and meet deadlines

Job Summary

As a cyber-security officer, you will protect IT infrastructure (including networks, hardware and software) from a range of criminal activity. You will monitor networks and systems, detect security threats ('events'), analyse and assess alarms, and report on threats, intrusion attempts and false alarms, either resolving them or escalating them, depending on the severity.

Tasks and Duties

• Advise the Head of Risk and Compliance on Cyber and Information Security Management
• Formulate an institutional methodology for managing cyber and information security risks
• Develop the institution’s Cyber and Information Security policy and submit it to the Head of Risk and Compliance
• Develop and update specific and general work procedures for realizing the Institution’s cyber and information security policy
• Maintain an ongoing process of cyber and information security risk assessment with the relevant institutional units, in order to analyse andassess:
  • the risk levels integral to the institution’s technological and business activities
• Ensure preparation of reports on major cyber and information security incidents to the Bank of Ghana

Minimum Requirements & Qualification

• You should have 2 to 3 years of experience as a cybersecurity officer with some experience in a Financial Institution
• Educational qualification is a degree in computer science or related courses
• Excellent IT skills, including knowledge of computer networks, operating systems, software, hardware and security
• Verbal communication skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals
• Written communication skills, for example to write technical reports
• Time-management and organizational skills to manage a variety of tasks and meet deadlines

Job Summary

The Driver is responsible for procurement planning, transportation, and storage, as well as overseeing the organization, planning, and maintenance.

Tasks and Duties

• Notify supervisor of assigned vehicles insurance renewal, roadworthy license
• Ensures that the assigned vehicle is kept clean
• Responsible for tracking, receiving, and stocking all items ordered
• Ensure materials are appropriately stored
• Cleanliness of assigned vehicle
• Arrive at destinations on schedule
• Fulfill administrative needs, like office pickups
• Keep mileage records and repair records up-to-date
• Ensure all tools and equipment needed in the vehicle are available e.g. fire extinguisher
• Any other duties as may be assigned by your supervisor

Minimum Requirements & Qualification

• Must possess at least a High School Education certificate or equivalent
• At least a Class B valid driving licence
• Not less than 2 years of experience in the field

Skills & Competencies

• Excellent interpersonal skills, pleasant personality
• A good team player
• Clean driving, accident free record
• Able to work under pressure

Job Summary

TTo provide assistance and support to customers in accordance with company policies, procedures and processes.

Tasks and Duties

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Develop a rapport with customers
• Ensure customer satisfaction and provide professional customer support.
• Create and maintain reports about customer interactions
• Recording details of comments, inquiries, complaints, and actions taken
• By helping customers understand our product and services and answering questions about their reservations
• Following up complicated customer calls where required
• Pitch ideas for improving customer care
• Make recommendations to management to improve customer experience
• Any other duties assigned

Minimum Requirements & Qualification

• Must possess at least a Diploma in Business Admin or a relevant field
• Not less than 2 years of experience in the field of Admin

Languages

• Fluent in English and two local languages

Skills & Competencies

• Proficient in Microsoft Office applications (MS Word, Excel, PowerPoint)
• Must be adept in the use of Internet and E-mail

Personality Traits

• Good team player
• Excellent attention to detail
• Very good administrative skills
• Able to perform well under pressure